We will arrange to provide you with the relevant services that form part of the inclusive visit as confirmed to you. These services will be provided either directly by ourselves, our agents or by independently contracted suppliers. When you ask us for confirmation of your group booking we shall confirm all relevant details including type of transportation, hotel category, facilities and location of hotel, meal basis, excursion programme, general itinerary and any other inclusions that are pertinent to the booking. This information together with the price will be clearly advised to you in writing.

All our prices will be quoted in pound sterling. We will quote any additional entrance and other charges in both pound sterling and in the Euro currency. Every effort will be made to maintain the price quoted, which has been based on the rate of exchange in force as at 20 November 2006. £1.00 = 1.458 Euros. Prices may be subject to variation due to government action, fluctuation in exchange rates, increase in scheduled airfares or fuel surcharges. Any increases will be notified to you at least 8 weeks prior to the departure date. However, we shall absorb an amount equivalent to the first 2% of any such increases. No increases in cost will be made to the booking once the full balance of the booking has been paid (see section 3).

Confirmed bookings require a deposit of £50 per person (Coach Holidays) and £100 per person (Air Holidays), subject to flight cost, payable upon receipt of our confirmation invoice. The balance of the booking must be paid at least 8 weeks prior to the departure date. If full payment is not received by the due date,we reserve the right to cancel all arrangements and you would be liable for any cancellation charges as set out in section 4. Late bookings i.e. within 3 months of departure require deposit payments or full balances (if within 8 weeks) at the time of confirmation. The deposit is your only commitment until 8 weeks prior to departure. A Deposit Invoice will be sent to you upon receipt of your deposit payment. If you have booked our Group Travel insurance policy, the applicable premium must be paid at the same time as the deposit.

Only the person who made the booking may cancel all or any part of the booking once this has been confirmed. We would require this in writing. Cancellation charges will be applicable on the scale as defined below. (NB. If the reason for cancellation falls within the terms of the Group Travel insurance policy, you may be in the position to make a claim).

Arrangements for your booking are made many months in advance of the departure date. In the unlikely event that we are forced to make any changes to your booking, due to circumstances outside of our control, we shall advise you as soon as possible or as is practicable. Where a major change to your booking is concerned;, ie. change of departure point (except between Heathrow and Gatwick), city destination, departure/return time by more than 12 hours, or accommodation to a lower category than originally booked, you have the choice of either (A) accepting the revised arrangements as advised by us and receiving a refund of any difference in price, (B) purchasing another tour programme from us at the new price or (C) cancelling the booking and receiving a full refund of all monies paid.

If you wish to change any details of your booking, we will do our very best to accommodate your request. However, all changes must be minor ones and limited to that particular booking (name changes, minor itinerary changes, addition to group size, etc.). If you wish to change your booking completely (another country, new itinerary, departure date or airport) this would be considered as a major change and an amendment fee of £20 per person would be charged. In addition, flight programmes would incur the cost of the new flight. Any major changes to your booking made within 6 weeks (42 days) of departure will be subject to the cancellation charges as defined under section 4.

All group bookings are tailor-made to your specific requirements and are, therefore, individually priced based on anticipated group size, destination, type of transport, category of accommodation, final itinerary and any other extras required. Quotations given are based on the information provided by you. We will advise you of the minimum group size upon which the price has been calculated. Should the final group size be smaller than the minimum number originally quoted, we reserve the right to re-calculate the price of the booking based on the final group size and final tour contents.

It is mandatory for all group members to be fully covered under a comprehensive Travel Insurance Policy for the duration of their tour. We can offer comprehensive travel insurance cover for your group, provided by Gold Cover Insurance Services, insurance specialists in group travel abroad. This policy includes a 24 hour Emergency Assistance cover. A sample policy will be sent on request.

All monies paid to us (except insurance premiums) are deposited in a separate Client Trust Account. All monies remain in this account until your group has completed the tour and has returned to the UK. Our Client Trust Account conforms to the regulations under Article 7 of the EC Directive (90/314/EEC).

If you have a complaint about any element of your stay abroad, please contact the OCA appointed agent immediately (where applicable). In most cases, matters can be easily dealt with on the spot. We have an excellent team of established overseas agents who are ready to provide assistance with any problems you may have. In the unlikely event that matters cannot be resolved to your satisfaction, you must write to us within 14 days of your return, where we will fully investigate any complaint. We cannot accept any liability in respect of any claims made after this time.

All group members travelling abroad must ensure that they are in possession of a valid European Union passport, travel document or be included in a group passport. Please check that all your group members have the correct type of passport or travel document for the country or countries being visited. Visas are not required by EU passport holders when visiting other European member countries. However, please check the passports of all your group members, since some children may be holding other foreign national passports. As entry regulations do change from time to time, please check with us, or the consulate of the country you are visiting, to ascertain whether a visa will be required. Current regulations permit school children who are ‘nationals of third countries’ (children who are not nationals of the UK, or any other EU member country), to travel to another EU member state, without a visa, providing they are travelling as part of an official school party. Please ask us about how to obtain a visa exemption form. All group leaders are responsible for ensuring that all group members have the correct documentation for travel abroad.

It is always wise to bear in mind that in some foreign countries, general standards of care, hygiene, safety, public services and efficiency may differ from those that we are used to in the UK. For example, the incidence of stomach problems is often higher abroad than in the UK, and visitors to these countries should exercise greater care for their own protection and health in matters of hygiene and choice of food and drink. Consult your doctor for guidance with respect to vaccinations recommended or required. Visitors to EU member states should ensure that they always take their EHIC (European Health Insurance Card) with them when travelling abroad.

All requests are passed over to our agents and hotels. Where possible we always endeavour to accommodate such requests. However, sometimes this is just not possible so please do not be disappointed if we cannot provide you with a certain request that you have made. Please remember that requests are as such, and cannot be guaranteed.

Every care has been taken in arranging your group booking. However, sometimes hoteliers, excursion companies, venues etc. decide to change facilities that may then become temporarily unavailable. Excursion timings or contents may change or a certain hotel facility may not be available. We will do our best to advise you of any changes should we be aware of them prior to your departure from the UK. If some changes occur after you have left the UK, our agents (where applicable) and hotels will do their utmost to rectify matters on the spot.